FAQs

Do Pollina's clothes products  are sold elsewhere than on the website?

Yes. The sale is made online via the website and also in person via the Pollina's clothes depot which is located in Grace Holland (schedule on the home page)

How often are products replenished?

We do our best to quickly offer a new stock but we depend on the availability of products according to the suppliers do not hesitate to click on the button ale alert me to be informed of a possible restocking.

I made an order. When will she arrive?

The preparation of an order is 1 to 2  working days. Then, the order is processed by Bpost within 2 to 5 working days for France and Belgium and 3 to 10 working days for other countries. Please take into consideration that these deadlines could vary during promotions, holidays, in the event of a public holiday. Thank you for your understanding and patience.

How to contact customer service?

Customer requests only should be sent to contact@pollinasclothes.be

I emailed customer service, when can I expect a response?

Our goal is to respond to you within 48 hours.

Can we return an order?

If unfortunately some products in your order do not meet your expectations, only the damaged products will be replaced within 14 working days from the date of the order. The customer must include photos of the products upon receipt in the return package.

The goods must be returned to us in new condition, in their original packaging and unused, failing which the refund cannot be made.

Return costs are the sole responsibility of the customer.

Also cannot be taken back any package for which no element makes it possible to identify the sender (surname, first name, address, order number).

Please refer to our Return Policy for any additional information.

I have not received my order confirmation. What should I do?

Order confirmations can be sent within 24 hours, depending on the level of requests. If you have not received your order confirmation after 24 hours, please contact our customer service by sending an email to: contact@pollinasclothes.be

Can I change my order after confirming it?

The order is considered final from the moment the customer has confirmed it.